When I received the lip balm, I saw that the expiration date was 11 days from the day I received it. I tried writing to the customer care email, as well as responding to the original order email, and for both I got the response "unable to deliver message". I researched the company information on-line and found a phone number and was able to reach someone who said he would send me a new lip balm which was more recently produced, and he would correct the issue with the email. Neither has occurred. Weeks later I re-sent emails and once again, they could not be delivered. I called the same number and this time no one returned the call. Very disappointing! I will not be ordering from this company again.
I've used this for years. Works great!
I’ve bought this product several times, and love it!! This time however the balm seemed expired or dated. Usually a white easily spreadable balm that is fresh for my face this order was different and appeared yellow and hard.
Love this! Winters are brutal in the mountains. I use this everyday on and off the slopes!